Returns & Refund Policy

1. Returns & Exchange Window

We want you to be completely satisfied with your premium clothing purchase. If you are not satisfied, you may initiate a return or exchange request within 7 days of delivery. To be eligible for a return or exchange:

• Items must be unworn, unwashed, and in their original packaging condition.
• Product tags, labels, accessories, and promotional attachments must be intact.
• Innerwear, socks, and item sets marked as "Non-Returnable" on the product detail screen cannot be returned or exchanged due to hygiene reasons.

2. How to Request a Return or Exchange

To return or exchange an item, please follow these steps:

1. Go to your **[My Orders](/account/orders)** dashboard inside your LeafCart account.
2. Select the specific order containing the product you wish to return/exchange.
3. Click the "Request Return/Exchange" button, select the item and reason, and submit the request.
4. Our support team will review your request and send confirmation within 24–48 hours.

3. Return Shipping & Pickups

Once your request is approved:

• We will arrange a free reverse pickup from your shipping address within 2–3 business days.
• Ensure the item is safely packed in a box or sealable package along with the print invoice receipt.
• If reverse pickup is unavailable in your regional postal code area, our team will instruct you to self-ship the items to our warehouse. We will reimburse standard courier costs up to ₹150 as shopping wallet credits.

4. Processing Refunds

Once your returned package reaches our warehouse and undergoes inspection (typically within 3 business days of receipt):

• COD Orders: For Cash on Delivery orders, we will contact you to request bank account details (Account Number, IFSC code) to transfer the amount, or we can issue a credit code / gift card to spend on your next purchase.
• Prepaid Orders: For credit cards or payment gateway transactions, the refund will be credited directly to the source account within 5–7 banking days.
• Shipping Charges: The original shipping charge (₹99 for orders below ₹999) is non-refundable. Only the product purchase amount is refunded.

5. Exchange Policy

If you wish to exchange an item for a different size or color:

• Exchanges are subject to size/color stock availability. If the desired item is out of stock, we will process it as a return refund.
• First exchange for any order is free of cost. Subsequent exchanges for the same purchase will incur a delivery surcharge of ₹99.